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Software for set-up is outdated and slow. After 3 days to set up and a couple calls to tech number, the remote still doesn't duplicate all the functions. Maybe it doesn't work with high end equipment, properly.
There are no manuals or particular instructions/guide provided on the website or with the remote. Stated that they expect to service the product in person and that's why they don't put out extensive instructions anywhere. The set up process for me was more difficult than I expected, I had an issue with getting the remote to synch with the omnilink.
Everything was operational within 15 minute of the call. That seemed a little funny, but my problems are resolved. They asked me to call again if I wanted more help personalizing the button functions to fit my needs.
The remote is what you would expect. They were great, walked me through the confusing process of linking the remote with the omnilink throug the lights control portion of the software (I'm not using it for lights, but audio/video components I store in a closet). Happy over all with the purchase despite the price tag.
After an hour of playing around with the non-user friendly, slow software, I gave up. Next day I called the folks at Monster and after a good wait, I was plesantly surprise with the service and the attention.
Oh well, a $300.00 dollar lesson. The software is even worse. There are no instructions and the manuals will not open up on-line and support is available only 8-5 Monday thru Friday, so when does a working person call. It's such a great idea, but it simply doesn't work as an RF device. Please don't but this product. I was very disappointed because I had high hopes and monster is well known company. It will work as IR device, but is much too expensive as a universal remote. It just won't work in cabinets and through walls as advertised.
The guide has absolutely zero information about lighting control. Pretty good for the first day of ownership.The next day, I wanted to tweak some settings. Unlike all of my home theater components the AVL300 does not come with a comprehensive user manual. That is when frustration set in.
I like this remote and it works very well. Now that is pretty sad considering what you pay for this remote. What you get is a quick start guide that could almost fit inside a CD jewel case. It looks and feels like a quality piece of equipment.
The Omnilink quit communicating with the remote control because I pressed the connect button, go figure.As I tried to find answers in the supplied user guide and in the on-line software it became very apparent that Monster had dropped the ball.It took about an hour of trial and error to resolve the RF network glitch and the remote works great. If the supplied users guide was more robust and contained advanced information on setting up and troubleshooting a system I would have no problem giving this product a 5 star rating.I would recommend that if you purchase this remote control and have a problem that you cannot solve with the on-line troubleshooter the first time around, call the support line to avoid prolonged frustration. I set it up in about an hour and it worked without a hitch. OOPS.
What a joy to have this item on my theater armchair. Not being a techno wiz, I had someone program the remote for me. While it may be somewhat pricey, it does everything it's supposed to do, and I finally put away 6 other remote controls.
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